Shipping policy
Esentra Supplements (“we,” “our,” or “us”) is committed to providing reliable and timely delivery of all orders. This Shipping Policy outlines how orders are processed, shipped, and delivered.
Order Processing
All orders are processed within one (1) to three (3) business days, excluding weekends and holidays. Orders placed after business hours or on weekends and holidays will be processed on the next business day. Once your order has been shipped, you will receive a confirmation email containing tracking information.
Shipping Methods and Delivery Timeframes
Delivery times are estimates and begin once the order has shipped, not when it is placed.
United States (Domestic Shipping):
Standard Shipping: approximately 7-10 business days
International Shipping (if available):
Estimated delivery time ranges from seven (7) to twenty-one (21) business days depending on destination and customs processing.
Shipping times may vary due to carrier delays, weather conditions, or customs clearance.
Shipping Rates
Shipping costs are calculated at checkout based on the delivery location and selected shipping method. Promotional free shipping offers may be provided periodically and will be clearly displayed during checkout.
Order Tracking
Customers will receive tracking information via email once their order has shipped. If tracking details are not received within a reasonable timeframe, customers should contact customer support.
Address Accuracy
Customers are responsible for providing complete and accurate shipping information at the time of purchase. Esentra Supplements is not responsible for delays, failed deliveries, or lost packages resulting from incorrect or incomplete addresses.
Lost, Stolen, or Delayed Packages
Esentra Supplements is not liable for packages marked as delivered by the shipping carrier. If a package is lost in transit, customers should contact the carrier directly and notify Esentra Supplements so assistance may be provided where possible.
Customs, Duties, and Taxes
International orders may be subject to customs duties, taxes, and import fees imposed by the destination country.
These charges are the responsibility of the customer and are not included in the product price or shipping cost.
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Contact Information
For shipping-related inquiries, please contact:
Esentra Supplements Customer Support
Email: support@esentrasupplements.com